Frequently Asked Questions
Choose your preferred board size, features, engraving design, placement, and personalization text on the product page.
Please review all names, dates, spelling, capitalization, punctuation, and selected options carefully before placing your order. We engrave the information submitted with the order.
Contact us as soon as possible at info@grainwoods.com.
We will make reasonable efforts to update your order before production or engraving begins. Changes cannot be guaranteed once crafting has started.
An unused board may still be returned under our 90-day return policy, including personalized and engraved products.
When the error comes from information submitted by the customer, the customer is responsible for return shipping and must place a new order for the corrected board.
If GrainWoods makes the engraving or production error, we will make and send a replacement at no additional cost.
Yes. Contact us before ordering with the requested dimensions, design, logo, or other details.
Please make sure you own or have permission to use any logo, artwork, or design you submit.
Standard crafting typically takes 7–10 business days after your order and all required personalization details have been received.
Business days are Monday through Friday, excluding public holidays.
A faster Priority option may be available at checkout.
An estimated free delivery range is displayed on the product page for customers in the United States.
More detailed delivery estimates and available Priority options are shown at checkout based on the destination, crafting time, selected delivery option, and carrier transit estimate.
Delivery dates are estimates and are not guaranteed arrival dates.
Standard delivery within the United States is free.
Priority, expedited, international, or special-delivery charges, when available, are displayed at checkout before payment.
No. Customers receiving orders within the United States will not be charged customs duties or import fees for their GrainWoods order.
International customers may be responsible for customs duties, VAT, import taxes, brokerage fees, or other local charges.
You will receive a shipment confirmation email with a tracking number after your order has been dispatched.
Tracking information may take up to 24–48 hours to become active after the label is created or the shipment is transferred to the carrier.
Carrier tracking may temporarily stop updating while a package is moving between facilities.
A delayed update does not automatically mean that the package has been lost. If tracking has not changed for an extended period or the estimated delivery date has passed, contact us at info@grainwoods.com with your order number.
We will investigate the shipment with the carrier.
Contact us so that we can investigate the shipment with the carrier.
If the carrier confirms that the package was lost, was not delivered, was misdelivered and cannot be recovered, GrainWoods will make and send a replacement at no additional cost.
Because replacement boards are handcrafted and may be personalized, additional crafting time may be required.
Contact us as soon as possible at info@grainwoods.com and include:
- your order number;
- clear photographs of the damaged board;
- photographs of the packaging;
- a photograph of the shipping label;
- a short description of the damage.
Please keep the product and packaging until the claim has been reviewed.
If shipping damage is confirmed, GrainWoods will make and send a replacement at no additional cost.
Contact us with your order number and clear photographs of the product.
If GrainWoods made the engraving or production error, selected the wrong option, or sent the wrong product, we will make and send a replacement at no additional cost.
Yes. Personalized, engraved, made-to-order, custom, and sale products may be returned within 90 days after delivery, provided that they remain unused and meet the conditions in our Return and Refund Policy.
The board must not have knife marks, food stains, water damage, washing, refinishing, modifications, or other signs of use.
For returns caused by a change of mind, customer selection, or customer-submitted personalization error, the customer pays return shipping.
If the return is required because of a confirmed GrainWoods error, manufacturing defect, incorrect product, or shipping damage, GrainWoods will cover the reasonable return shipping cost when a return is required.
Do not send returns to the business address listed on our Contact page.
Contact us first at info@grainwoods.com to receive approval, instructions, and the correct return address.
Every board is made from natural solid wood.
Grain, color, tone, pattern, mineral streaks, knots, and other natural characteristics vary from board to board. These variations make every product unique and are not considered defects.
Wash the board by hand using mild soap and warm water, then dry it immediately.
Do not:
- soak the board;
- place it in a dishwasher;
- leave it wet;
- expose it to excessive heat;
- store it flat while still damp.
Apply food-safe board oil or conditioner regularly to help protect the wood and prevent excessive drying.
Each GrainWoods board includes board butter for ongoing care.
This depends on the options selected.
Boards without rubber feet are generally reversible. Boards with rubber feet are designed primarily for use on one side.
If you select a juice groove, review the product images and option descriptions to confirm the intended configuration.
Available payment methods are displayed at checkout and may include major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other supported options.
The available methods may vary by country, currency, and device.
Yes. We accept wholesale, corporate gift, wedding gift, and other large-order inquiries.
Contact us at info@grainwoods.com with:
- estimated quantity;
- preferred board size;
- personalization requirements;
- required delivery timeframe;
- destination country.
We will review the request and provide available options.