Shipping policy
SHIPPING POLICY
Last updated: July 14, 2026
Thank you for visiting and shopping at GrainWoods.
Each GrainWoods cutting board is handcrafted to order. This Shipping Policy explains our crafting times, estimated delivery dates, shipping charges, tracking, customs fees, and how we handle delayed, undelivered, lost, or damaged shipments.
1. CRAFTING AND ORDER PROCESSING
Each GrainWoods cutting board is handcrafted specifically for your order.
Standard crafting typically takes 7–10 business days after your order has been placed and all required personalization details have been received.
Business days are Monday through Friday, excluding public holidays.
Custom-size boards, wholesale orders, unusually large orders, or orders requiring additional design approval may require additional crafting time. If additional time is needed, we will contact you.
A faster Priority option may be available at checkout for customers who need their order sooner.
2. ESTIMATED DELIVERY DATES
An estimated free delivery range may be displayed on the product page for customers in the United States.
More detailed estimated delivery dates are displayed at checkout based on:
• the delivery destination;
• the selected delivery option;
• the applicable crafting time;
• estimated transit times provided by the shipping carrier.
All delivery dates are estimates and are not guaranteed arrival dates.
After an order has been transferred to the shipping carrier, the actual delivery date depends on the carrier. Delivery may be affected by weather conditions, holidays, carrier disruptions, remote delivery locations, customs processing, or other circumstances outside our reasonable control.
If we become aware that we cannot ship your order within the stated crafting timeframe, we will contact you with an updated estimated shipment date.
3. SHIPPING RATES
Standard delivery within the United States is free.
Any available Priority, expedited, international, or special-delivery charges will be calculated and displayed at checkout before payment.
4. SHIPPING DESTINATIONS
GrainWoods ships to addresses within the United States, U.S. territories, APO/FPO/DPO addresses, and selected international destinations.
Available shipping destinations are displayed in the country selector and at checkout.
Orders may be delivered by FedEx, UPS, USPS, DHL, or another suitable shipping carrier, depending on the destination and selected delivery option.
5. U.S. CUSTOMS AND IMPORT FEES
Customers receiving orders within the United States will not be charged customs duties or import fees for their GrainWoods order.
6. INTERNATIONAL CUSTOMS, DUTIES, AND TAXES
For orders delivered outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply unless checkout specifically states that these charges are included.
These charges are determined by the destination country and are the responsibility of the recipient.
GrainWoods does not control international customs charges, import requirements, or customs processing times.
If an international shipment is refused or returned because the recipient did not pay applicable duties, taxes, or import fees, return shipping costs and non-refundable carrier charges may be deducted from any available refund.
7. P.O. BOXES AND APO/FPO/DPO ADDRESSES
We can ship to many P.O. Box and APO/FPO/DPO addresses.
These orders may need to be shipped through USPS and may require additional delivery time.
Providing a residential or business street address may result in faster and more reliable delivery.
If the selected shipping carrier cannot deliver to the address provided, we will contact you to request an alternative address.
8. SHIPMENT CONFIRMATION AND TRACKING
You will receive a shipment confirmation email after your order has been dispatched.
The email will include a tracking number when tracking is available.
Tracking information may take up to 24–48 hours to become active after the shipping label has been created or the shipment has been transferred to the carrier.
Some orders may be delivered in more than one package. If this happens, you may receive more than one tracking number.
9. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing checkout.
If you notice an error in your address, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the shipping carrier.
GrainWoods is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
If an order is returned because of an incorrect or incomplete address, an unclaimed package, or a refused delivery, additional shipping charges may apply before the order can be shipped again.
10. DELIVERY DELAYS
Delivery delays may occasionally occur after an order has been transferred to the shipping carrier.
Tracking information and estimated delivery dates may change because of:
• severe weather;
• holiday shipping volumes;
• carrier disruptions;
• customs inspections;
• incorrect or incomplete addresses;
• remote delivery destinations;
• other circumstances outside our reasonable control.
A delay beyond the estimated delivery date does not automatically mean that the package has been lost.
If tracking has not updated for an extended period or the estimated delivery date has passed, please contact GrainWoods. We will contact the shipping carrier and assist with the investigation.
11. UNDELIVERED OR LOST PACKAGES
If your order is not delivered, please contact GrainWoods so that we can investigate the shipment with the shipping carrier.
If the carrier confirms that the package was lost in transit, was misdelivered, was not delivered, or cannot be recovered, GrainWoods will make and send a replacement at no additional cost to the customer.
Because GrainWoods products are handcrafted and often personalized, the replacement may require additional crafting time before it can be shipped.
If tracking shows that a package was delivered but you cannot locate it, please:
• check the delivery location and surrounding area;
• ask household members, neighbors, reception staff, or building management;
• contact the shipping carrier using the tracking number;
• contact GrainWoods so that we can assist with the investigation.
A package marked as delivered will not be considered lost until the shipping carrier has completed its investigation.
If the carrier confirms that the package was not delivered, was lost, was misdelivered, or cannot be recovered, GrainWoods will make and send a replacement at no additional cost.
12. DAMAGED SHIPMENTS
If your order arrives damaged during shipping, please contact GrainWoods as soon as possible.
Please provide:
• your order number;
• clear photographs of the damaged product;
• photographs of the outer packaging;
• photographs of any visible damage to the packaging;
• a photograph of the shipping label;
• a brief description of the damage.
Please keep the damaged product and all original packaging until the claim has been reviewed.
After reviewing the provided information, we may contact the shipping carrier and request additional information.
If shipping damage is confirmed, GrainWoods will make and send a replacement at no additional cost to the customer.
Normal variations in wood grain, color, pattern, mineral streaks, and other natural characteristics of solid wood are not considered shipping damage or product defects.
13. MISSING OR INCORRECT ITEMS
If your shipment contains an incorrect item or an item is missing, please contact GrainWoods and provide:
• your order number;
• photographs of the package contents;
• a description of the missing or incorrect item.
We will review the order and arrange an appropriate replacement or other resolution.
14. RETURNED-TO-SENDER PACKAGES
A shipment may be returned to GrainWoods because of:
• an incorrect or incomplete address;
• an unclaimed package;
• a refused delivery;
• an unavailable recipient;
• unpaid international customs duties or taxes;
• unsuccessful delivery attempts.
If a shipment is returned for a reason not caused by GrainWoods or the shipping carrier, the customer may be responsible for the cost of shipping the order again.
We will contact you after receiving information that the package is being returned.
15. RETURNS AND REFUNDS
Shipping issues, cancellations, returns, replacements, and refunds are also subject to our Refund Policy.
Because many GrainWoods products are personalized and handcrafted to order, return eligibility may differ from standard non-personalized products.
Please review our Refund Policy before placing your order.
16. CONTACT US
For questions about shipping, tracking, delivery delays, undelivered packages, lost packages, or damaged shipments, please contact us at:
grainwoods@gmail.com
Please include your order number whenever possible so that we can assist you more quickly.